AI automation that answers every lead, day or night
Most enquiries go to whoever replies first, not whoever is cheapest. We build the systems that make sure that is you — chat agents, instant follow-up, booking, and the plumbing that connects it all to the tools you already use.
Where local businesses lose the job
None of this is a staffing failure. It is what happens when enquiries arrive at 9pm on a Sunday and the person who can answer them is asleep.
- Leads go cold because the first reply takes hours
- The same five questions eat your team’s morning
- Follow-ups happen when someone remembers, not on a schedule
- Bookings get taken by phone, then written on paper
- Enquiries live in four inboxes and no single list
The path from enquiry to booked job
Five steps, all automatic, all logged where you can see them.
Capture
Website chat, WhatsApp, Messenger, forms and missed calls all land in one place.
Qualify
The agent asks the questions you would ask: what, where, when, and how urgent.
Book or route
Straightforward jobs get booked. Anything unusual is flagged for a human immediately.
Follow up
No reply? Automatic nudges by SMS and email on a schedule that does not feel like spam.
Report
Every conversation, booking and drop-off in one monthly summary you can actually read.
Connected to the tools you already pay for
We do not ask you to move platforms. The automation sits on top of your existing stack and makes the pieces talk to each other.
- Chat agents trained on your services, hours and pricing
- Lead capture into your CRM, spreadsheet or inbox
- Appointment booking straight into Google or Outlook calendars
- SMS, email and WhatsApp follow-up sequences
- Review requests sent automatically after a completed job
- Quote and invoice reminders that chase themselves
What this looks like in your industry
Home services
Emergency triage, postcode checks, quote requests and same-day slot booking without a dispatcher on the phone.
Restaurants
Table bookings, group enquiries, allergy questions and catering leads answered before the dinner rush.
Clinics & salons
Appointment booking, reschedules, reminders and no-show follow-up that fills the gaps in the day.
Real estate
Inspection times, buyer qualification and instant responses to portal enquiries while they are still browsing.
We do not install a tool and disappear
Every system is shaped around how your business actually runs, then watched and adjusted as it goes.
Map the process
We follow a real enquiry through your business and find where it stalls.
Build the agent
Trained on your services, prices, hours and the questions you are tired of answering.
Connect the tools
Forms to CRM, chat to SMS, bookings to calendar — tested end to end before launch.
Watch and tune
We read the transcripts monthly and fix whatever confuses customers.
Automation packages
Setup is one-off. Management is monthly and cancellable with 30 days notice.
Starter agent
- Website chat agent, trained on your services
- Lead capture to email or spreadsheet
- Business hours, pricing and FAQ answers
- Handoff to phone or WhatsApp
Booking & follow-up
- Everything in Starter
- Calendar booking and reschedules
- SMS and email follow-up sequences
- CRM integration and lead tagging
- Monthly transcript review and tuning
Full operations
- Everything in Booking & follow-up
- Multi-channel: web, WhatsApp, Messenger, SMS
- Quote, invoice and review request automation
- Custom workflows across your existing tools
- Priority support and quarterly strategy calls
Questions worth asking before you automate
Will customers know they are talking to a bot?
Yes, and we think that is the right call. The agent introduces itself, answers what it can, and hands over to a person the moment the conversation goes beyond its brief. Pretending otherwise damages trust when it eventually slips.
What if it gives someone the wrong information?
The agent only answers from the material you approve — your services, prices, hours and policies. Anything outside that gets routed to a human rather than guessed at. We review transcripts monthly and tighten the gaps.
Do I need to replace my current software?
No. We connect to what you already use. If your setup is a shared inbox and a paper diary, we can work with that too and suggest changes later.
How long does setup take?
A starter agent is usually live within a week. Booking and follow-up systems take two to three weeks, mostly spent on testing the edge cases.
What happens when it does not work out?
You can switch it off. Everything we build is documented and handed over, so nothing is trapped inside a system only we understand.
Let us look at where your leads are leaking
Send us your website and we will map how an enquiry travels through your business today, and where it stalls. No cost, no pitch unless you want one.
Get a free automation audit